Connect English Language Institute complies with all EU and US privacy regulations including GDPR (https://www.eugdpr.org/) regarding the collection, use, and retention of personal information, as required by law.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number.
We will collect personal identification information from Users only if they voluntarily submit such information to us including, but not limited to, the instances described above. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.
Web browser cookies
We store information about system use including files uploaded, emails sent, contacts stored and various other related data. This information is used to enable the functioning of the system. In addition it is used individually and in aggregate to improve the user experience of the system.
Other Data Collection
We may use web beacons, (single pixel images) in emails and on web pages to assess the success of email campaigns and to measure contact engagement. We also may obtain information from public databases, partners, third party data providers and social media platforms. In these cases we work to ensure that the data we obtain has been collected in a manner consistent with all laws and regulations.
How we use collected information
Connect English Language Institute collects and uses Users personal information for the following purposes:
- To personalize user experience– We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site– We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service– Your information helps us to more effectively respond to your customer service requests and support needs.
- To administer a content, promotion, survey or other Site feature– To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic
It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
How we will notify you in case of a breach
In the event of a security breach that includes unauthorized access of data in our system that would materially affect you or your contacts, we will notify you as soon as possible and also inform you of actions taken in to respond to the issue.
Accessing your personal information
An individual may (i) access any of their personal information that we collect and maintain, or (ii) correct, update, or delete their personal information, in both cases by contacting us by telephone or email using the contact information provided in our website footer. Response time to such inquiries will be handled promptly within 30 days. We reserve the right to take reasonable steps to verify a customer’s identity prior to granting access to, or processing changes, or corrections to such
information in order to protect customer privacy and security. We will retain a User’s personal information for so long as its account is active or as reasonably needed by us to provide our Services. We may also retain and use such information as necessary to comply with our legal obligations, resolve disputes, and enforce agreements. We will not keep personal information in the system longer than is reasonably required to perform these functions.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Connect English Language Institute
4560 Alvarado Canyon Road, Suite 2B San Diego, CA 92120
Effective Date of Policy
This Policy was last updated as of the last date set forth below.
Revised: May 5, 2023
Any rights not expressly granted herein are reserved by Connect English Language Institute.